Refund policy

 

1. Return Policy

We do our best to ensure all of our customers enjoy a happy shopping experience with thebookcrib.com however occasionally you may need to return an item.

To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to:

Customer Returns
Zizi Books Ltd
Unit C
Vulcan House Business Centre
Vulcan Road
Leicester
LE5 3EB
United Kingdom

We would recommend that you return your items via tracked post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Returning an unwanted item?

You can request a return within thirty (30) calendar days of receiving your order. If a full refund including original delivery costs is required, the entire order needs to be returned to us. You will be responsible for the cost of returning unwanted goods to us. If a refund is payable to you, we will process it as soon as possible and, in any case, within fourteen (14) days of receiving the returned goods.

The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Responsibility

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If the shrink-wrap has been removed from the product, returns on the item will not be accepted and if you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. All items are inspected on return.

Our returns policy does not affect your statutory rights.

 

2. Delivery Policy

We pride ourselves on being able to offer unbelievable prices and promotional offers on a massive range of products. As such we focus on minimising our delivery costs. If value is important to you we recommend our Standard UK delivery service but your order may take longer to receive. If you need your goods quicker, please select our Express Services and your order will be priority picked, dispatched and sent via one of our premium couriers.

3. Delivery Services

We mainly use Royal Mail Tracked 48 Service for goods which weight less then 2kg, all other goods will be delivered by a Courier. 90% of our deliveries are made by Royal Mail as we think they give the best service and cover all areas of the UK.

Most of the service can take 2 to 3 days to deliver in mainland UK, our dispatch time can be upto 24 hours from point of order.

Express option - We provide a express service option which can take 2 working days (Working days are termed as Monday to Friday)

International delivery is made by DPD and can take up to 5 to 15 days

Brexit Custom Charges

For delivery outside of the UK, your shipment may be levied in accordance to import duties when goods are delivered to the destination country. Charges that are taxed in regards to custom clearance are paid by you and The Book Crib will not be able to cover additional charges when goods reach to its destination. At The Book Crib, we strongly recommend you to check all additional fees that may be applied with your customs officials to avoid unexpected charges.

If you decide to return the parcel and not pay the custom charges via the dpd site, you will be liable for the return charges that we incur with dpd. 

 

4. Cancellation Policy

Our returns policy allows you to request a return within thirty (30) calendar days of receiving your order. This is in addition to your statutory cancellation and refund rights, which are not limited by this policy. If you wish to cancel an order or request a return, contact us with your order reference number. The following terms apply, subject to your statutory rights:

  • Exceptions to change-of-mind returns: Certain products and services are excluded, subject to your statutory rights.

  • The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.

  • Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).

  • Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

  • Damaged or incorrectly supplied products: Please check the products you receive against your order and contact us as soon as possible if an item is damaged or incorrect. We will advise you how to return it. Your statutory rights for faulty, damaged or incorrectly supplied goods are not limited by our thirty (30) calendar day change-of-mind return window.

  • Other cancelled products: If you want to return products that are not damaged or incorrectly supplied, contact us within thirty (30) calendar days of receiving your order. Please take reasonable care of the goods and return them promptly after contacting us. You are responsible for the cost of returning unwanted goods. This does not affect your statutory rights.

This policy does not affect your statutory rights. For information about your consumer rights, contact Citizens Advice or your local Trading Standards service.